Frequently Asked Questions | Mobile Access

Make sure you are using the correct URL:

Clear the cookies, cache and history from your mobile device's browser settings or from your app.

User IDs must be at least 6 characters.

Passwords must be at least 8 characters and cannot be the same as the User ID. It must have at least 1 upper case letter, 1 lower case letter, 1 number, and no spaces. Password cannot contain more than 4 sequential numbers or letters.

After 3 failed login attempts you can unlock your account from the "Problems Signing In?" link on the app's Login page. If you fail the account validation the account must be reset by a representative in our Member Service Center.

There is no limit to the number of mobile devices that can be registered to a User ID; however, a maximum of two user IDs are allowed per account - one for the primary member and one for the joint owner.

If you select Remember My Device you will be asked security questions every 60 days.

In the navigation bar select Wallet, then in the upper left of the screen click on the plus symbol to add other People First accounts. Fill in the account information, answer security questions, and validate the account.

Once you completed the steps to add a People First account to your wallet you will need to verify 2 small deposits made to your account. This may be performed up to 3 days after the transaction. After 3 days it will expire and you will need to start the process over.

An available balance of $2.00 must be in the account in order for the small validation deposits/withdrawal to be processed. If the account does not have $2.00 available then you must deposit funds and request a new validation transaction to be sent. Also, you must be the primary or joint owner on the account and the account information must match what we have on file.

Through our Mobile Access app, Remote Deposit Capture (RDC) turns a smartphone into a deposit-making device. You use your phone's camera to snap a picture of the front and back of each check and then send the images electronically to People First. Once we receive the check image, it is ready to be processed, cleared, settled and posted.

There are a couple reasons why this might not be available to you. It is possible when installing the app that you did not select the checkbox to allow the app to use the camera on your phone. If this is the case, to turn this functionality on you will need to update your phone settings. Another reason could be that the primary account and/or the accounts listed in your wallet did not meet our member criteria. To find out more information about our member criteria please contact the Member Service Center.

Person to Person (P2P) Transfer allows members to send funds to anyone with a bank account in the United States via email or mobile phone number.

In order to access the text commands, you must have Adobe Acrobat Reader, a free software for viewing and printing Adobe PDF files.

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