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Frequently Asked Questions | Mobile Access

What are the requirements to install Mobile Access?

In order to install the mobile app on an iPhone you need IOS 10.0 or higher, for Android, IOS 5.0 or higher.

What is Popmoney?

PopMoney allows you to send or request money from your family and friends quickly and easily using an email address, mobile phone number or U.S. bank account number.

I received the error message: No destinations at host. Please contact your financial institution.

This error occurs because there isn't a phone number with the text option enabled on the account. Login to PC Access and add the phone number to the security settings and enable the text feature.

I received the error message: SS24 We cannot let you access the application because some of your information duplicates with another registered customer.

If you signed up for Popmoney on one account and you try to sign up on another account you will receive this error message. Contact the Member Service Center to disable the account you do not want to use for Popmoney.

I tried to use Popmoney and received this error message: SS31 Missing Information.

You will receive this error if you do not have a checking account. A checking account is required to use the Popmoney service.

How do I transfer money between other People First accounts?

Complete the Member to Member Transfer form to allow transfers from your account to other People First FCU accounts.

Is Popmoney the same as P2P?

Yes, with Popmoney you can easily transfer funds to any email address, mobile phone number, or U.S. Bank account.

In order to access the text commands, you must have Adobe Acrobat Reader, a free software for viewing and printing Adobe PDF files.

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At People First FCU we are improving the accessibility and usability of our website for our members and potential members. Our efforts are based on the standards for Web Content Accessibility Guidelines 2.0. It is our policy to ensure that persons with disabilities have full and equal opportunity to benefit from our services on our website and on other online services. If you have any questions or need help with any content on our website or online services, please contact us at staff@peoplefirstcu.org or by calling our Member Service Center at 610.797.7440.