Frequently Asked Questions | Account Inquiries
Stop by in-person at one of our branches with photo identification, or mail us a signed letter stating the old information, the new information and the accounts that are affected, or submit the change through our secure PC Access online service.
Yes, once a member, always a member. Simply be sure to change your address, phone number and e-mail address and sign up for our electronic services. If you close your account, you must meet eligibility requirements to reestablish membership at a later date.
In order to change your name, we require documentation of the change and your old and new signature. Some acceptable forms of documentation are the following:
- Marriage License
- Divorce Decree
- Other court ordered name change documents
- Driver's License
Contact our Member Service Center to have the formed mailed to you or stop by any People First FCU branch.
An Account Change form needs to be completed. This form can be completed at any branch or you can call our Member Service Center and have it mailed to you. The signature of the individual being removed from the account is required.
You may request this service by stopping at any branch or by calling our Member Service Center. Members often do this when their account or personal privacy has been compromised because their wallet/purse was lost or stolen. Passwords may not be placed on accounts to prohibit a joint owner from withdrawing any funds or performing any transactions to which they are entitled to do.
On or before April 15 of each year we are required to turn over funds to the Commonwealth of Pennsylvania on any account that has not had monetary activity (a deposit or withdrawal) in the past five years. The posting of dividends does not qualify as monetary activity.
Prior to turning over the funds to the Commonwealth of Pennsylvania a series of letters are sent to each affected account notifying them of their account status.