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Frequently Asked Questions

Debit Card Rewards FAQs

Who administers this program?

This program is administered through a third party. All personally identifiable information is secure and is not shared with the third party. Our third party partner will make best efforts to collect all of
the rewards due to you and assumes all liability for the collections. People First FCU is not liable for rewards, but will work with the partner to ensure a great customer experience.

Is my personal information shared with retailers?

No. Your personal information is not shared with retailers. In fact, no personal information leaves your financial institution.

Do I need to use a coupon or code to earn rewards?

Typically, you do not need a coupon or code to redeem an offer. Each offer has different specifications regarding when and where you shop and how much you need to spend. Offers that require an online purchase are
clearly specified and may include a redemption code. Please read offer details to determine how to redeem each offer.

How long do I have to take advantage of an offer?

Each offer has an offer period that was set by the merchant. You must redeem offers before the expiration date. The expiration date can be found in the offer details section of the offer by clicking on the offer.

When do I receive the rewards for the offers I redeem?

Your rewards will typically be deposited to your account the month after you redeem the offer. Since we do not share your personal information with retailers, we cannot credit your account immediately at the time
of purchase. For example, any rewards you redeem in the month of September typically will be credited to your account at the end of October. If you would like to see the offers you have redeemed or the total value of
the offers you have redeemed, please visit the rewards summary page.

If I have more than one account will I see the same offers on both accounts?

Offers are matched on an account level, based on the purchases made with your Peple First debit card for that account. If you make different purchases with different accounts, you will see different offers in those
accounts. You must use the People First debit card connected to that account to redeem the offers for that account.

Can I use any of my People First cards to earn rewards?

You have to use your People First debit card that is associated with the account that received the offer to earn rewards.

Why don't I have any offers?

Offers are based on how you currently shop to ensure the offers you receive are relevant. If you seldom use your debit card, you may not receive any offers until you begin using your card more. The more you use
your People First debit card, the more chances you will have to receive relevant offers!

You may not be receiving any offers because you accidentally opted out of the program. If you cannot access the rewards summary page or don't see the "Debit Reward$" section on the PC Access home page, you are not
enrolled in the rewards program. Please call our Member Service Center to be opted back in.

What if I do not want to receive offers?

You can opt out by clicking on the "Opt Out" link on the preferences tab on the rewards summary page. If you opt out of the rewards program at this time but change your mind later, please contact our Member Service
Center and we will resume providing offers to you.

At People First FCU we are improving the accessibility and usability of our website for our members and potential members. Our efforts are based on the standards for Web Content Accessibility Guidelines (WCAG) 2.1. It is our policy to ensure that persons with disabilities have full and equal opportunity to benefit from our services on our website and on other online services. If you have any questions or need help with any content on our website or online services, please contact us at or by calling our Member Service Center at 610.797.7440.

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Your savings are federally insured to at least $250,000 by the National Credit Union Administration and backed by the full faith and credit of the U.S. Government.

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