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Frequently Asked Questions

Overdraft Protection / Courtesy Pay FAQs

What is Courtesy Pay/ Courtesy Pay Plus?

Courtesy Pay is a service that adds a measure of protection to your checking account. Courtesy Pay may cover your insufficient funds items based upon your available account balance, up to your approved limit, for one $35 fee per covered overdraft transaction.

That means, instead of returning a check or declining transactions because of insufficient funds, the credit union may pay your item which will save you additional charges from the merchant collection companies.

Courtesy Pay Plus is a second level of Courtesy Pay protection.  Courtesy Pay Plus may cover one-time debit card transactions and ATM withdrawals.  To be covered by this extra protection, you must opt-in through our eAccount Services page on PC Access (under additional services) or visit any branch location to sign the Courtesy Pay Plus Opt-In form.  Eligibility for both Courtesy Pay services are required.

How does Courtesy Pay work?

When a payment option (Check, ACH withdrawal, or debit card transaction: ATM/Purchase) is presented against your People First checking account, it may be paid using:

  • The funds in the account
  • Through the available balance in your Line of Credit (if applicable)
  • Overdraft Protection from a savings account (if applicable)
  • Through Courtesy Pay (Plus), up to a limit of $500

Once the first three options have been expended and Courtesy Pay is used to pay the transaction, a fee of $35 will be assessed to your account for each item that draws your account negative based upon your available account balance. You then have up to 30 days to bring the account current, either through a direct deposit, transfer of funds, or a deposit at one of our branches.

This is the same fee that would have been incurred if the transaction was returned for insufficient funds. But with Courtesy Pay, you will avoid the extra charges merchants would add to a returned check or ACH withdrawal.

Courtesy Pay is offered as a privilege and People First reserves the right to return these requests when available sufficient funds are not available in your account.

What if I already have overdraft protection?

If you have established other overdraft protection methods, such as a line of credit or automatic transfer from your other accounts, we will always look to pay any overdraft by those other methods first before paying your overdraft utilizing Courtesy Pay and imposing a $35 fee for each overdraft we pay.

Do I have to apply for Courtesy Pay?

No. We require no applications or additional signatures. As long as you are 18 years of age or older and a member in good standing, which includes having an account with us for at least 90 days, you make regular deposits to that account, bring your account back to a positive balance regularly, loans with us are not more than 30 days delinquent, your account has a current mailing address, and there are no legal orders against the account, your Courtesy Pay privilege remains activated.

A signed opt-in form is required for Courtesy Pay Plus.  This can be found on our eAccount Services page through PC Access (under additional services) or visit any branch location to sign the form.

What transactions are covered by Courtesy Pay and Courtesy Pay Plus?

The following transactions are covered by Courtesy Pay:

  • Paid Drafts (Checks)
  • ACH Debits (One-Time & Recurring)
  • Visa Debit Card Recurring Payments

Examples of recurring payments are gym memberships, Netflix, Hulu, The Morning Call.

The following transactions are covered by Courtesy Pay Plus (Opt-in is required for this protection).

  • One-time debit card transactions
  • ATM withdrawals

How do I opt-in to Courtesy Pay Plus?

To opt-in for Courtesy Pay Plus you can:

  1. Visit any branch location and sign the Opt-In form.
  2. Sign into PC Access and opt-in through the eAccount Services page. This is located under Additional Services in the menu bar.

At People First FCU we are improving the accessibility and usability of our website for our members and potential members. Our efforts are based on the standards for Web Content Accessibility Guidelines (WCAG) 2.1. It is our policy to ensure that persons with disabilities have full and equal opportunity to benefit from our services on our website and on other online services. If you have any questions or need help with any content on our website or online services, please contact us at or by calling our Member Service Center at 610.797.7440.

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